DSS Panel on Ageing and Aged Care

Presentation Type: Oral
Conference Stream: Ageing and Aged Care
Presenters: Lou O’Neill, Branch Manager Ageing and Sector Support; Shona McQueen, Branch Manager Home Care Reform and Sector Engagement; Emily Grayson, Director Complaints Transition Taskforce
Presentation Title: DSS Panel on Ageing and Aged Care.
Room: Fitzroy
Program schedule: Friday 14 August 2015 at 11:00
Duration: 60 mins


The DSS panel, led by Ms. Louise O’Neill, Branch Manager Ageing and Sector Support Branch in the Commonwealth Department of Social Services will discuss a range of developments relating to the Ageing and Aged Care system.

The Department of Social Services aims to encourage older people to live active and independent lives. The Department works to deliver quality, affordable and accessible aged care and carer support services for older people, including through subsidies and grants, industry assistance, training and regulation of the aged care sector.

Our aged care system is currently world class. However, people are living longer thanks to better health and better health care we need to make some fundamental changes, now, to ensure the system:
· is sustainable and affordable
· offers choice and puts control back into the hands of consumers
· encourages businesses to invest and grow
· provides diverse and rewarding career options.

As part of these changes we have established My Aged Care as the primary entry point to the aged care system, making it easier for older people, their families, and carers to access aged care information and services that best meets their needs. My Aged Care provides information about ageing and aged care, and also assess people’s needs, as well as locating and accessing suitable services.

Moving towards consumer-directed care (CDC) is also part of the changes we’re making to the aged care system. CDC is a way of delivering services that allows consumers to have greater flexibility and control over their own lives by allowing them to make choices about the types of care and services they access and the delivery of those services, including who will deliver the services and when

Further we have implemented the Aged Care Complaints Scheme which provides a free service for anyone to raise concerns about the quality of care and services being delivered to people receiving aged care services subsidised by the Australian Government,

We are also committed to ensuring equitable access to high-quality, culturally appropriate aged care for all Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people and has implemented a working group under the National LGBTI Ageing and Aged Care Strategy. This Strategy aims to ensure that LGBTI people have the same opportunities and options in aged care that are available to all Australians. It is designed to not only raise awareness of the issues but also, in a very concrete way, improve the ageing and aged care experience of LGBTI people, recognising and valuing the diversity of this group.

The panel presentation will be followed by questions from the audience.

Presentation slides (PDF)