‘Do they mean us?‰’ Communicating to LGBTI consumers


How can aged care, health and human services organisation authentically and effectively communicate a message of welcome and inclusivity to lesbian, gay, bisexual, trans and intersex (LGBTI) people? Communicating and creating a genuine welcoming and inclusive environment for LGBTI people is extremely important, and requires planning and a range of considerations. This workshop will explore the need to be explicit and move beyond the umbrella term diversity to ensure LGBTI people are aware you are communicating their inclusion. We will look at the use of LGBTI inclusive images and language, what works and perhaps things to avoid, and provide practical strategies to effectively communicate your messages and position to LGBTI people using or needing to access your service.


Sunil Patel | sunil.patel@latrobe.edu.au

Sunil Patel is the Manager of Training, Information and Resource Development at GLHV, a Victorian government funded lesbian, gay, bisexual, trans* and intersex (LGBTI) health and wellbeing organisation based at La Trobe University. GLHV is a world first and remains unique in its approach to creating culture change regarding LGBTI people. Pauline Crameri is co-ordinator of Val‰’s LGBTI Ageing and Aged Care at GLHV. Val‰’s works to increase visibility, health and care quality of LGBTI elders. Pauline has over 15 years‰Ûª aged care and planning industry experience including LGBTI service development which culminated in the service achieving the first Rainbow Tick.

Pauline Crameri